We are open Monday - Friday 9am – 5pm, and will answer any questions within 24 working hours during this time. Please do not send messages in multiple formats as they are answered in order of receiving them.

We are based in the United Kingdom.

It's a product which is inspired by a stated designer fragrance, NOT a replica or copy, this is not to be confused. 

All of our products are fragrances are oil based and our sprays are Eau De Parfum, which is one of the strongest scent available.

Yes! We wouldn't have it any other way.

As there is a higher oil content to make them last longer, with ALL perfumes, not just OPUX’ fragrances, we do recommend that you take care when applying on clothes, and of course you do so at your own risk.  

Please note as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.

Unfortunately, all of our shipping is automatic, so we cannot edit or cancel an order once it is placed. 

Orders processed before 12pm Monday to Friday, are normally processed the same day. Orders placed after 12pm on Friday aren’t processed until Monday. Depending on the chosen option at checkout, normal UK delivery is between 1-3 working days. During Offer Periods, Black Friday and Christmas this may be a little longer. Some orders do take between 1 - 2 working days handling time so please bear with us!Where is my order?Please check your tracking link that was emailed at the time of despatch (may be in junk/spam folder). 

Please take pictures of the outer packaging, the damaged bottle(s) ensuring the bottle number is visible and email the pictures to our Customer Services Team at info@opux.co.uk Unfortunately, damage incidents need to be investigated so we need sufficient photographic evidence. Please do not dispose of the bottles or packaging until we have advised you that we completed our investigations. All damages must be reported within 7 days of receipt.

Please check your order confirmation alongside the order you have received and if there are any discrepancies, please email info@opux.co.uk with a picture of all the goods received along with the packing slip. All error must be reported within 7 days of receipt. 

Please check on the tracking link for details as to where your parcel has been left. Most couriers operate no contact deliveries now, so if you are not at home, they will leave your parcel with a neighbour or in your safe place. Also, calling cards are not used as they confirm via email/sms confirmation. Please check this before contacting us. Every courier we use, will complete a detailed investigation for disputed claims and if delivery is found to be non-compliant, we will resend your order. All denials must be reported within 7 days of delivery date. 

We accept products back within 30 days for a refund or exchange. We do not accept bottles or any other products that have been used or outside our 30 day policy and they will be returned to you. Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise, we can only offer an exchange. Please contact our Customer Services Team at info@opux.co.uk for further details. 

Please check on your return tracking receipt that we have received this and send us a copy of your receipt. Returns are generally processed within a week of receipt. We are not responsible for returns lost by your courier during return transit. 

No, our discount codes or promotional codes cannot be stacked.